Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager (Residential).

Key Responsibilities

• Act as the main point of contact for approximately 100 assigned accounts, ensuring customer satisfaction and retention
• Guide customers to maximize their business value through effective use of the platform and manage complex issues
• Proactively engage with customers to understand their goals and monitor account health to mitigate risks

Required Qualifications

• 2+ years in customer-facing roles, such as customer success or account management
• A customer value and ROI-driven mindset
• Experience in product training and customer engagement
• Self-motivated with the ability to work effectively in a remote setting
• Highly organized with project management skills preferred