Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager, Enterprise.

Key Responsibilities

• Proactively manage named customer accounts to unlock early and sustained product adoption and success with solutions
• Deliver established best practices at scale to support customer business value and outcomes
• Drive programmatic engagement with customers based on data analysis

Required Qualifications

• Proven relationship management or account management experience, preferably in SaaS or customer success services
• Ability to assess and create a usage adoption plan around business use cases
• Understanding of common Jira and Confluence end-user use cases and configuration trade-offs
• A data-driven approach to customer management to prioritize risks and mitigate churn
• Experience with agile ways of working, project management, DevOps, automation, or IT service management