Customer Success Manager

Job Summary

A company is looking for a Manager, SMB Customer Success Account Strategy Team.

Key Responsibilities

• Lead, coach, and develop a team of Account Strategy Customer Success Managers
• Drive team performance against retention outcomes, service level adherence, and customer experience
• Partner with internal teams to resolve customer needs and improve overall customer experience

Required Qualifications

• 5+ years of experience in Customer Success, Account Management, or a related customer-facing function
• Prior people leadership experience or strong experience coaching and developing others
• Experience in a high-volume customer interaction environment
• Data-driven mindset with comfort using team and account insights
• Ability to navigate complex customer scenarios with professionalism and sound judgment