Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Generate pipeline within existing accounts by identifying and qualifying expansion opportunities
• Manage inbound customer requests, ensuring alignment on pricing and conversion to revenue
• Coordinate new customer onboarding activities and maintain a portfolio of accounts to ensure high adoption and low churn

Required Qualifications

• 5+ years of experience in customer success, account management, or a related customer-facing role
• Bachelor's degree or equivalent experience
• Experience in a client-facing SaaS role
• Strong sales know-how and ability to multitask across multiple accounts
• Proficiency in CRM software