Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to lead and enhance its post-sales customer experience.

Key Responsibilities

• Own the continuous improvement of the Customer Success program across the global customer base
• Develop and implement strategies for renewals, retention, and expansion across customer segments
• Operationalize and optimize the Customer Success tech stack to drive measurable improvements in customer metrics

Required Qualifications

• Bachelor's degree required; relevant advanced degree is a plus
• 7+ years of experience in B2B SaaS Customer Success, with at least 3+ years in a leadership role
• Proven track record in building and operationalizing tiered Customer Success programs
• Hands-on experience with Customer Success technology and data fluency
• Strong ability to recruit, develop, and retain high-performing teams