Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager, Commercial.

Key Responsibilities

• Manage a portfolio of customer accounts to enhance engagement and retention
• Build scalable workflows and utilize automation tools to improve customer interactions
• Lead onboarding and adoption efforts to ensure customers quickly realize value from the solutions

Required Qualifications

• 2-3 years of experience in Customer Success, Account Management, or a related role in SaaS or technology
• Experience managing customer relationships and supporting renewals or retention strategies
• Proficiency with CRM tools and ability to analyze customer data
• Basic project management experience coordinating cross-functional initiatives