Customer Success Manager

Job Summary

A company is looking for a Manager, Scaled Customer Success.

Key Responsibilities

• Lead and mentor the Scaled CSM team, managing both human-led and automated success motions
• Oversee Customer Success Operations, ensuring effective tools, systems, and processes are in place
• Collaborate with cross-functional teams to enhance customer experience from onboarding to renewal

Required Qualifications

• 5+ years of experience in Customer Success or Account Management within SaaS, with at least 2 years in a managerial role
• Experience in managing or building scaled customer success programs or operations
• Strong track record in B2B2C models or HRTech
• Demonstrated ability to lead customer engagement strategies across multiple segments