Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager, Growth.

Key Responsibilities

• Manage a portfolio of accounts through digital channels, connecting with Customers on a 1:1 and 1:Many basis
• Represent customer advocacy to influence core product, marketing, and sales processes
• Create digital content and playbooks to drive customer engagement and product usage

Required Qualifications

• 2+ years of experience in customer success or account management in a SaaS or software company
• Experience creating digital marketing content preferred
• Bachelor's degree with a focus in information technology, business, or finance preferred
• Familiarity with tools commonly used in customer success, such as Salesforce and Zoom
• Experience negotiating contracts and managing renewals