Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to manage client relationships and ensure value delivery.

Key Responsibilities

• Build trusted relationships with clients and serve as the main contact for success and support
• Lead onboarding processes and conduct monthly check-ins to align on usage trends and client needs
• Monitor customer health and engagement, identifying risks and opportunities for growth

Required Qualifications

• 2+ years of experience in Customer Success, Account Management, or similar client-facing roles
• Proven ability to manage customer relationships and support mid-level stakeholders
• Experience with customer health monitoring and driving measurable value realization
• Proficiency with CRM systems and success tools for tracking engagement
• Bachelor's Degree in marketing, advertising, sales, business, or equivalent experience