Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to join their growing CX team in a fully remote capacity.

Key Responsibilities

• Develop and execute tailored success plans for accounts, ensuring product adoption and monitoring progress
• Manage a dedicated portfolio of brand and retail accounts, focusing on long-term retention and satisfaction
• Act as an internal advocate for accounts, translating partner feedback into actionable insights for various teams

Required Qualifications

• 3+ years of experience in customer success, account management, or B2B relationship management within a relevant environment
• Proficiency with CRM and customer success platforms, with the ability to learn new tools quickly
• Solid understanding of order management and fulfillment workflows
• Data fluency, comfortable interpreting account health metrics and KPI dashboards
• Ability to work independently in a fully remote environment while managing a high-volume portfolio