Customer Success Manager

Job Summary

A company is looking for a Founding Customer Success Manager.

Key Responsibilities

• Own customer onboarding and activation, ensuring successful implementation and training
• Drive retention and customer health through regular check-ins and monitoring of key metrics
• Identify growth and expansion opportunities within existing accounts and collaborate with other teams

Required Qualifications

• 2 to 4 years of experience in customer success, account management, or implementation within B2B SaaS
• Demonstrated ability to onboard and retain customers, with a focus on driving adoption
• Strong project management skills with the ability to manage multiple implementations simultaneously
• Experience with CRM tools such as HubSpot or Salesforce
• Proactive and empathetic approach to customer needs and issues