Customer Success Manager

Job Summary

A company is looking for a Manager of Customer Success.

Key Responsibilities

• Manage and improve Customer Success processes to enhance team performance
• Coach and mentor Customer Success Managers to ensure team development and success
• Build and maintain strong relationships with strategic customer accounts

Required Qualifications

• Bachelor's degree in business, Healthcare Administration, or related field (or equivalent experience)
• 5+ years of experience in client success, account management, or related roles
• Experience managing complex, multi-stakeholder client relationships
• Strong working knowledge of Revenue Cycle Management (RCM) processes
• Proven ability to build trust and drive results across diverse stakeholder groups