Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Serve as the first line of defense for customer issues by triaging, responding, resolving, and following up with urgency and clarity
• Run onboarding and implementation sessions that are structured and set customers up for success
• Proactively manage implementation timelines and coordinate across customer teams and internal stakeholders

Required Qualifications

• 2 to 5 years of experience in customer success, customer support, or a similar role in SaaS or fintech
• Strong organizational skills and comfort managing multiple accounts and timelines
• Working knowledge of APIs and ability to support customers with implementation and troubleshooting
• Ability to build trust quickly and establish lasting relationships across multiple levels of a customer organization
• Comfort operating in a fast-paced, high-stakes environment