Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to manage a high-potential book of business focused on growth and customer satisfaction.

Key Responsibilities

• Manage a portfolio of 3-4MM ARR, driving adoption, outcomes, and renewals
• Partner with clients to accelerate time to value and increase customer satisfaction
• Define and communicate ROI for clients, creating impactful customer content

Required Qualifications

• 2+ years of experience in Customer Success or Account Management within a SaaS environment
• Solid understanding of Customer Success best practices and strategies
• Experience collaborating with cross-functional teams such as Sales and Marketing
• Hands-on experience with the Salesforce ecosystem
• Higher Education industry experience is a plus