Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to engage, retain, and enable customers in the hospitality SaaS industry.

Key Responsibilities

• Manage a growing portfolio of customers and assist in onboarding
• Develop and evolve the Customer Success department while analyzing customer success metrics
• Build and manage relationships with key partners and provide insights to enhance customer objectives

Required Qualifications

• 2+ years of experience in customer-facing roles, preferably in the hospitality SaaS industry
• Knowledge of the hospitality industry, with vertical specialization a plus
• Ability to build relationships at all organizational levels
• Excellent listening and presentation skills, particularly with C-Level executives
• Familiarity with the Avero platform, Salesforce/CRM, and internal processes is a plus