Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to engage and retain customers in the hospitality SaaS industry.

Key Responsibilities

• Manage a growing portfolio of customers and assist in onboarding
• Develop and evolve the Customer Success department while collecting and analyzing success metrics
• Build and maintain relationships with key partners and provide insights to enhance customer experiences

Required Qualifications

• 2+ years of experience in customer-facing roles, preferably in the hospitality SaaS industry
• Knowledge of the hospitality industry, with vertical specialization being a plus
• Ability to build relationships at all organizational levels
• Experience presenting to C-Level and technology leaders
• Familiarity with the Avero platform and Salesforce/CRM is a plus