Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to oversee customer growth, retention, and overall success.

Key Responsibilities

• Manage a portfolio of approximately 250 SMB customers, ensuring they realize the full value of the platform
• Own growth and retention metrics, including renewals, expansions, and upsells
• Develop and implement engagement strategies to maximize product adoption and customer success

Required Qualifications

• 2+ years of experience as a Customer Success Manager managing a large volume of accounts
• Proven track record in handling renewals and upselling
• Strong understanding of project management principles
• Familiarity with standard business tools and ability to learn new ones quickly
• Experience in HR or related fields is a plus