Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Drive retention and identify expansion opportunities through proactive customer engagement
• Lead renewal strategy and execution, ensuring timely renewals and uncovering growth opportunities
• Monitor customer health and proactively address risks to prevent churn

Required Qualifications

• 5 years of experience in customer success, account management, or sales
• Demonstrated success in managing customer relationships focused on retention and expansion
• Proven ability to identify risks and execute mitigation strategies
• Experience driving product adoption and influencing customer behavior
• Ability to analyze customer health signals and translate insights into actionable plans