Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to manage and grow customer relationships while ensuring customer value realization.

Key Responsibilities

• Manage a portfolio of Enterprise accounts and serve as the primary point of contact
• Drive onboarding and product adoption while tracking customer business objectives
• Lead regular customer check-ins and proactively identify at-risk accounts

Required Qualifications

• BA/BS preferred or equivalent experience
• 5+ years of experience in a similar role as a Customer Success Manager
• Knowledgeable in privilege access management and cybersecurity best practices preferred
• Experience with complex, multi-divisional, multi-geographical customers
• Competency with Salesforce and Customer Success Management platforms