Customer Success Manager

Job Summary

A company is looking for an Associate Customer Success Manager.

Key Responsibilities

• Lead the planning, execution, and delivery of customer-facing projects, ensuring milestones and deadlines are met
• Coordinate with internal teams to align on project goals, timelines, and deliverables
• Manage customer support requests and analyze trends to ensure timely resolution

Required Qualifications

• 3-5 years of experience in P&C or Specialty insurance, particularly in underwriting or operations
• Experience in customer success or client-facing roles, or as a project manager in software delivery
• Strong understanding of software development methodologies (Agile, Scrum, Waterfall)
• Knowledge of project management tools (e.g., Jira, MS Project, Asana)
• PMP, Scrum Master, or similar certifications are a plus