Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager, Enterprise.

Key Responsibilities

• Maintain and develop long-term relationships with strategic customers in the Corporate & Enterprise segment
• Act as a trusted advisor for assigned accounts, engaging with various levels including C-level executives
• Control and audit delivery processes in implementation projects, identifying early issues to prevent complications

Required Qualifications

• Minimum 3+ years of B2B account management or project management experience with Enterprise accounts in the US
• Experience in Financial Services is required
• Familiarity with CRM, BPM, and LC/NC solutions is preferred
• Desire to learn and adapt quickly in a changing market environment
• Proven track record in delivering customer success