Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to manage a portfolio of EMEA accounts, focusing on customer retention and measurable outcomes.

Key Responsibilities

• Manage a portfolio of approximately 30 core EMEA customer accounts and support renewals
• Lead outcome planning with customers and conduct structured business reviews
• Drive customer engagements and partner cross-functionally to ensure success initiatives are delivered effectively

Required Qualifications

• 3-6 years of experience in Customer Success, Account Management, or similar roles
• Experience supporting SaaS or recurring revenue customers
• Exposure to renewals, retention strategies, or customer growth initiatives
• Bachelor's degree required
• Strong organizational and project management capabilities