Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to manage key customer accounts and drive product adoption.

Key Responsibilities

• Serve as the primary point of contact for customer accounts, building lasting relationships and ensuring customer goals are met
• Educate customers on best practices and new features to maximize product value
• Manage the end-to-end renewal process for assigned customers to ensure timely contract renewals

Required Qualifications

• 2-5 years of experience in Customer Success, Account Management, or a similar role with mid-market or enterprise clients
• Proven success in meeting portfolio goals such as net revenue retention
• Experience managing multiple competing priorities across a multi-product portfolio
• SalesForce or other CRM experience
• Familiarity with Electronic Health Record software and the social services sector is a plus