Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to manage a growing customer base and drive customer success across various industries.

Key Responsibilities

• Define customer business outcomes and partner with customers to deliver those outcomes continuously
• Act as a trusted procurement advisor and educate customers on the platform and procurement best practices
• Manage customer health based on data-driven adoption metrics and maintain high levels of customer engagement and satisfaction

Required Qualifications

• 5+ years of relevant work experience in customer-facing roles such as customer success, account management, or strategic consulting
• Experience in procurement or familiarity with procurement technologies like ERP and HRIS systems
• Strong project management skills to manage a dynamic customer portfolio
• Business process-oriented with the ability to think about workflow efficiency
• Proactive team player willing to identify process gaps and assist wherever needed