Customer Success Manager

Job Summary

A company is looking for a Founding Customer Success Manager.

Key Responsibilities

• Lead customer onboarding and implementation, ensuring successful configuration and training
• Drive retention by monitoring customer health metrics and maintaining ongoing relationships
• Identify growth opportunities within existing accounts and collaborate with cross-functional teams

Required Qualifications

• 2 to 4 years of experience in customer success, account management, or implementation within B2B SaaS
• Proven track record of onboarding and retaining customers while driving adoption
• Strong project management skills with the ability to manage multiple implementations simultaneously
• Experience with CRM systems (HubSpot, Salesforce, or equivalent)
• Self-motivated and comfortable working autonomously in a fast-paced environment