Customer Success Manager

Job Summary

A company is looking for a Manager, Customer Success for athenaPayer.

Key Responsibilities

• Manage relationships with assigned athenaPayer customers as the primary post-sale point of contact
• Analyze customer performance and operational challenges to identify risks and improvement opportunities
• Develop and execute customer success plans aligned to payer-specific business goals and regulatory requirements

Required Qualifications

• Bachelor's degree or equivalent practical experience
• 5+ years of experience in customer success, account management, consulting, operations, or a related field
• Experience working with healthcare payers, including familiarity with clinical data exchange and value-based care
• Experience managing customer relationships and working with stakeholders across multiple levels
• Familiarity with CRM or customer success tools (e.g., Salesforce, Gainsight) is preferred