Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager - UK Remote.

Key Responsibilities

• Serve as the primary post-sale partner, building strategic relationships with customers
• Lead onboarding and training, monitor account health, and conduct regular business reviews
• Identify process improvements and collaborate with cross-functional teams to enhance customer success

Required Qualifications

• 3-5+ years of experience in Account Management, Customer Success, or Consulting
• Bachelor's degree in business, life sciences, healthcare, or related field, or equivalent experience
• Experience in healthcare, life sciences, or clinical trials preferred
• Proven track record in managing complex customer accounts and delivering measurable outcomes
• Experience with CRM and project management systems such as Salesforce or Asana