Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Communicate daily with clients via phone, text, and email, especially during high-friction situations
• Handle objections and complaints while coaching clients on lead handling and conversion
• Engage with clients in community channels and maintain accurate records of interactions

Required Qualifications

• 2+ years in customer success, account management, or retention-focused roles
• Proven ability to retain customers and handle objections effectively
• Experience building long-term relationships with clients
• Highly organized with the ability to manage multiple conversations simultaneously
• Real estate or investor-facing experience is a strong plus