Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager, PSA Verified (Remote - West Coast).

Key Responsibilities

• Maintain acquisition and delivery schedules for repack customers post-launch
• Forecast future client orders for Vault Operations readiness
• Collaborate with the Vault Operations team to improve ingestion and logistical processes

Required Qualifications

• Familiarity with standard concepts and practices within the fulfillment ecosystem
• Prior experience in supply forecasting preferred
• Strong understanding of Google Sheets, Docs, and similar tools
• Passion for customer experience with a track record of creating excellent customer experiences
• Familiarity with card collecting and trading, with prior experience in the field being highly desirable