Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to ensure clients achieve maximum value from its products and services.

Key Responsibilities

• Proactively monitor clients' court notice processing queues to identify, assess, and resolve errors
• Build and maintain strong, long-term client relationships as an extension of their team
• Drive continuous improvement by identifying process gaps, standardizing best practices, and improving operational efficiency

Required Qualifications

• Bachelor's degree in Business, Information Technology, or a related field (advanced degree a plus)
• 2+ years of successful docketing or legal software support experience preferred
• Working knowledge of the legal technology ecosystem; familiarity with docketing and document management systems preferred
• Demonstrated ability to lead cross-functional teams and manage multiple concurrent projects
• Experience with project tools (e.g., Jira, Smartsheet), documentation tools (e.g., Confluence), and CRM platforms (Hubspot) preferred