Customer Success Manager

Job Summary

A company is looking for a Founding Customer Success Manager.

Key Responsibilities

• Lead customer onboarding and activation, including implementation and training
• Drive retention and monitor customer health metrics post-onboarding
• Identify growth opportunities within existing accounts and collaborate with cross-functional teams

Required Qualifications

• 2 to 4 years of experience in customer success, account management, or implementation within B2B SaaS
• Demonstrated ability to onboard and retain customers effectively
• Strong project management skills, managing multiple customer implementations simultaneously
• Experience with CRM systems (HubSpot, Salesforce, or equivalent)
• Self-motivated and comfortable working autonomously in a fast-paced environment