Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager for their Merchant Services team.

Key Responsibilities

• Manage the customer lifecycle, ensuring smooth onboarding and long-term adoption
• Develop and implement growth and retention strategies through Strategic Account Plans
• Advocate for customer needs by collaborating with internal teams and driving product development

Required Qualifications

• 5+ years of experience in a SaaS-based Customer Success role with renewal and expansion responsibility
• Strong background in merchant services and payment processing
• Bachelor's Degree or equivalent experience in a relevant field
• Proven experience advising senior financial leaders
• Customer-focused mindset with the ability to navigate complex problems