Customer Success Manager

Job Summary

Customer Success Manager is a full-time position responsible for driving client outcomes and revenue growth across publisher partners by managing account renewals, expansions, and performance insights.

Key Responsibilities

• Own a portfolio of accounts, focusing on renewals, upsell, and cross-sell opportunities
• Serve as the primary point of contact for clients, leading communications and strategic planning sessions
• Analyze campaign performance to provide data-driven recommendations and ensure strong platform adoption

Required Qualifications

• 3-6+ years of experience in Customer Success, Account Management, or Publisher Partnerships
• Proven ability to drive renewals and revenue growth within existing accounts
• Experience managing multiple accounts with competing priorities
• Strong operational discipline and experience with CRM tools, preferably Salesforce
• Basic understanding of HTML and campaign setup processes is preferred