Customer Success Manager

Job Summary

Customer Success Manager, a full-time position responsible for managing strategic customer relationships, ensuring value realization, and driving retention and growth in a cloud security context.

Key Responsibilities

• Serve as the primary business-facing contact and trusted advisor for assigned strategic customers
• Own the post-sale customer journey from onboarding through renewal, ensuring smooth handoffs across teams
• Identify expansion opportunities in partnership with Sales by understanding customer initiatives and security roadmaps

Required Qualifications

• 3-5+ years in Customer Success, Account Management, or similar client-facing roles in SaaS or cybersecurity
• Strong understanding of cloud security programs and value-driven success methodologies
• Proven track record of driving adoption and managing complex accounts
• Experience partnering with technical teams and Sales to support customer outcomes
• Ability to connect technical capabilities to business impact and security outcomes