Customer Success Manager

Job Summary

Customer Success Manager, responsible for ensuring a positive customer experience with the company's product or service in a full-time role, focusing on post-sales strategy, account management, and client engagement.

Key Responsibilities

• Own and lead the customer's adoption strategy and account management to ensure successful implementation of automation solutions
• Serve as the primary point of contact for clients, building strong relationships and tailoring success strategies to meet client needs
• Collaborate with internal teams and stay updated on industry trends to drive innovation and operational excellence

Required Qualifications

• Experience as a Customer Success Manager or in a similar customer-facing role
• Prior experience in cybersecurity; technical experience in threat intelligence preferred
• Proven track record in Technical Account Management or relevant experience
• Experience managing multiple stakeholders and projects
• Familiarity with sales software such as Salesforce or Churn Zero