Customer Success Manager

Job Summary

Customer Success Manager, responsible for driving customer retention and growth in a full-time, remote position by building relationships, ensuring product adoption, and advocating for customer needs.

Key Responsibilities

• Own customer retention and growth by securing renewals and identifying expansion opportunities
• Drive adoption and outcomes through success plans and data-driven business reviews
• Build trusted relationships with stakeholders at all levels within educational institutions

Required Qualifications

• 5+ years of experience in Customer Success, Account Management, or a similar client-facing role within SaaS or EdTech
• Proven track record of meeting or exceeding renewal and customer satisfaction targets
• Strong ability to build and maintain executive-level relationships
• Deep understanding of the education technology landscape and its challenges
• Proficiency with CRM and Customer Success tools (e.g., Salesforce, Gainsight)