Customer Success Manager

Job Summary

Customer Success Manager, this full-time position involves building relationships with educational institutions to ensure they realize the value of their solutions, driving customer adoption, and identifying growth opportunities.

Key Responsibilities

• Secure renewals and identify expansion opportunities within assigned accounts
• Ensure customers achieve measurable value by developing success plans and conducting business reviews
• Engage stakeholders at all levels to strengthen advocacy and partnership

Required Qualifications

• 5+ years of experience in Customer Success, Account Management, or a similar client-facing role within SaaS or EdTech
• Proven track record of meeting or exceeding renewal, upsell, and customer satisfaction targets
• Strong ability to build and maintain executive-level relationships
• Deep understanding of the education technology landscape and related challenges
• Proficiency with CRM and Customer Success tools (e.g., Salesforce, Gainsight)