Customer Success Manager

Job Summary

Customer Success Manager, responsible for managing client relationships and ensuring client growth through effective campaign strategies, this role is available at multiple levels and can be either part-time or full-time.

Key Responsibilities

• Serve as the primary point of contact for a portfolio of multi-location and franchise brands
• Run onboarding sessions and lead campaign and business reviews to provide actionable insights
• Advise clients on cross-channel strategies and identify expansion opportunities within the account

Required Qualifications

• Junior level: 2-4 years of customer service experience; Senior level: 8+ years in digital marketing account management
• Hands-on familiarity with paid digital channels such as Google Ads and Meta
• Experience with multi-location or franchise brands is a strong plus
• Ability to turn performance data into actionable recommendations
• Proficiency in Excel, PowerPoint, and Word