Customer Success Manager

Job Summary

Customer Success Manager, responsible for ensuring client satisfaction through exceptional service and execution in a full-time role.

Key Responsibilities

• Lead cross-functional teams to optimize marketing strategies for clients
• Manage client communications, deliverables, and campaign execution
• Oversee client billing, budget, and forecast processes

Required Qualifications

• BS or BA degree, preferably in Marketing or Business
• 3 - 5 years of experience in account management or client-side marketing
• Experience in email/digital marketing and campaign management
• Familiarity with customer journey development and multi/omnichannel marketing
• Proficient in MS Office applications including Excel, PowerPoint, and Word