Customer Success Manager

Job Summary

Customer Success Manager, who will work full-time in a remote setting, is responsible for building customer relationships, providing onboarding support, and proactively managing customer health to ensure success with the platform.

Key Responsibilities

• Provide onboarding support to new members in both B2C and B2B spaces
• Proactively monitor customer health signals and conduct save conversations with at-risk accounts
• Identify expansion opportunities and surface meaningful customer feedback to the Product and leadership teams

Required Qualifications

• 2+ years of experience in customer success, account management, or a similar customer-facing role
• Experience with HubSpot or similar CRM tools
• Strong understanding of SEO, digital marketing, and lead generation
• Ability to thrive independently in a fully remote environment
• Deep empathy for customer success and a passion for helping customers achieve their goals