Customer Success Manager

Job Summary

Customer Success Manager is a full-time position responsible for managing customer relationships, ensuring customer satisfaction, and driving account growth in the K-12 education sector.

Key Responsibilities

• Manage assigned customer portfolios, developing strategic relationships and executing growth strategies
• Ensure customer satisfaction and retention through proactive engagement and addressing any signs of dissatisfaction
• Lead customer success initiatives and collaborate with sales to identify upselling and cross-selling opportunities

Required Qualifications

• 3-5 years of experience in Customer Success
• Strong understanding of the K-12 education competitive landscape
• Excellent business development and negotiating skills
• Proven track record of meeting or exceeding goals and targets
• Experience in a SaaS education company is a plus