Customer Success Manager

Job Summary

Customer Success Manager, seeking a full-time, salaried individual to build relationships, enhance customer experience, and contribute to sales and retention efforts.

Key Responsibilities

• Own post-sales relationships with existing and new customers to grow annual recurring revenue (ARR)
• Help improve customer experience through data analysis
• Maximize customer retention and contribute to tutorials and communications

Key Qualifications

• 3-5 years of experience in a customer-facing role, preferably in a startup SaaS environment
• Bachelor's degree required
• Compliance, Audit, or Risk Management industry experience highly preferred
• High computer literacy and ability to learn new software
• Demonstrated leadership qualities