Customer Success Manager

Job Summary

Customer Success Manager, focused on creating a high-quality customer experience and ensuring customers derive maximum value from the program, working full-time in a hybrid or remote setting.

Key Responsibilities

• Develops trusted advisor relationships with key accounts and customer stakeholders
• Resolves complex client requests and manages account demands
• Evaluates client data to prepare reports and implement action plans as needed

Required Qualifications

• Bachelor's degree in Business, Communications, or a related field
• 2+ years in Customer Success, Account Management, or a similar client-facing role
• Familiarity with CRM systems like Salesforce, Planhat, or Gainsight preferred
• Previous experience in the transportation industry is a plus, but not required