Customer Success Manager

Job Summary

Customer Success Manager, responsible for driving customer loyalty and retention while ensuring quality service delivery in a full-time role.

Key Responsibilities

• Develop and maintain relationships with key customer decision-makers to understand their business objectives
• Lead contract strategy and renewal processes to drive customer retention
• Manage customer experience and compliance by addressing escalated service and billing issues

Required Qualifications

• Four-year college degree required
• Deep understanding of services, programs, workflows, systems, and processes across all lines of business
• Proven ability in relationship management and persuasion
• Strong business acumen and knowledge of solution offerings and the competitive environment