Customer Success Manager

Job Summary

Customer Success Manager, responsible for guiding eCommerce brands through onboarding and technical configurations in a full-time, salaried role.

Key Responsibilities

• Manage end-to-end onboarding processes for a portfolio of customers, ensuring clear communication and timely execution
• Conduct structured kickoff calls and guide customers through technical setups, including integrations and tracking configurations
• Monitor customer usage patterns to proactively identify churn risks and upsell opportunities while collaborating with sales and support teams

Required Qualifications

• Experience in customer support or success within the eCommerce or marketing technology sectors, preferably in a SaaS environment
• Comfort with technical setup and configuration, with a strong understanding of eCommerce marketing tools
• Prior experience managing a high-volume customer portfolio effectively
• Strong organizational skills to handle multiple onboardings in a fast-paced environment
• Positive, service-oriented mindset with a natural sense of ownership and proactive follow-up