Customer Success Manager

Job Summary

Customer Success Manager, responsible for managing a high-volume portfolio of accounts to drive renewals and customer value through proactive engagement strategies, in a full-time remote position.

Key Responsibilities

• Manage a portfolio of 300-350 accounts, focusing on renewals and retention
• Execute a scaled engagement strategy utilizing automated and targeted interactions
• Deliver insights and lead key customer initiatives aligned with customer goals

Required Qualifications

• 1-3 years of experience in Customer Success, Account Management, Renewals, or Sales
• Experience managing a high-volume or scaled book of business preferred
• Strong analytical and organizational skills
• Demonstrated ability to use data to drive customer outcomes
• Experience with tools such as Salesforce, Gainsight, and Outreach is a plus