Customer Success Manager

Job Summary

Customer Success Manager, a full-time role responsible for managing customer accounts, ensuring customer satisfaction, and driving product adoption in the K-12 education sector.

Key Responsibilities

• Manage a portfolio of customer accounts, developing proactive strategies to support their goals
• Collaborate with cross-functional teams to enhance customer experience and contribute to revenue growth
• Analyze customer feedback and success metrics to provide insights for product strategy improvements

Required Qualifications

• 2-3 years of experience in Customer Success
• Strong understanding of the K-12 education competitive landscape
• Excellent organizational and analytical skills
• Proven track record of meeting or exceeding goals
• Experience within a SaaS education company is a plus