Customer Success Manager

Job Summary

Customer Success Manager is a full-time, salaried position responsible for driving business impact and managing relationships with high-impact Enterprise customers, focusing on adoption, value realization, and partnership health.

Key Responsibilities

• Own the post-sale state of a portfolio of named Enterprise accounts, ensuring health, adoption, retention, and expansion
• Drive measurable business outcomes by aligning success plans with customer goals and orchestrating internal resources for a cohesive experience
• Maintain account health by monitoring signals, managing renewal strategies, and identifying expansion opportunities

Required Qualifications

• 5+ years in Customer Success or strategic account management in a B2B SaaS company, with experience managing Enterprise accounts
• Direct experience in CI/CD, DevOps, or technical infrastructure SaaS environments
• Proven track record of driving retention and expansion outcomes in named Enterprise accounts
• Exceptional executive communication skills and ability to engage with C-suite stakeholders
• Strong understanding of commercial dynamics related to renewal health and churn risk