Customer Success Manager

Job Summary

Customer Success Manager, a full-time remote position, is responsible for providing exceptional support to users, analyzing customer data, and managing customer goals to enhance satisfaction and drive growth.

Key Responsibilities

• Analyze customer lifecycle data to provide actionable recommendations
• Manage customer goals and conduct regular business reviews to ensure satisfaction
• Board and train customers to maximize software potential and identify growth opportunities

Required Qualifications

• Pilot or Dispatcher experience, including military experience
• Minimum of 5 years in customer success or a similar role
• Experience in software and technical support
• Associate or Bachelor's degree in a related field, or equivalent experience
• Understanding of FAA/EASA regulations and flight planning is desired