Customer Success Manager

Job Summary

Customer Success Manager, responsible for ensuring customer retention, satisfaction, and success in a full-time, salaried role by acting as a trusted advisor and coordinating between customers and internal teams.

Key Responsibilities

• Build and nurture a positive customer experience throughout the customer lifecycle
• Manage the customer journey from onboarding to pre-renewal phases, ensuring alignment with the Customer Success framework
• Proactively identify and mitigate customer engagement and retention risks while monitoring customer health indicators

Required Qualifications

• 3-5 years of experience in Customer Success, Account Management, or related customer-facing roles in the software, SaaS, or cybersecurity industry
• Experience managing enterprise or mid-market customer relationships in a fast-paced technology environment
• Ability to understand customer business objectives and align technical outcomes to customer value
• Higher education degree or equivalent professional experience
• Self-driven, proactive mindset with the ability to work independently and collaboratively across multiple teams